Support, Terms and Conditions

  • Support Hours - Between the hours of 9am and 5pm PST, Monday through Friday, we respond as quickly as possible. Our contact form is linked to our on-call engineer's email. We will always get back to you ASAP.
  • Support Contact Information - We prefer email correspondance or our contact form, but if calling is better for you, please do. You will be provided our support staff contact information upon your purchase.
  • Support Cost - Basic support questions for Stacking Plan Software and Cloud Stacking Plan is free of charge.
  • Subscription Cancellation Policy For Cloud Stacking Plan - Once you have purchased a subscription to Cloud Stacking Plan, you are under no obligation to renew your chosen term of annual or monthly billing. Simply contact Paypal before your next scheduled payment and instruct them to cease billing for Cloud Stacking Plan.
  • Refund Policy For Stacking Plan Software - Once you have purchased, downloaded, and registered Stacking Plan Software, unfortunately we are no longer able to provide a refund for your purchase.